For this reason, if after ONE FULL YEAR from the date of your purchase, you don't think that using these materials (as directed in the product instructions) has helped to improve your English, just let us know and we will give you a refund.
We are so convinced that our materials will help you significantly improve your English, that we are happy to offer this One Year total money back guarantee. (Please note: This refund policy is valid after one year, and is not for immediate refunds on recently downloaded products. For this reason, we ask that before proceeding with your purchase, you download the example e-books and audio to check that the level is suitable for you.)
If after one year you are not satisfied with the product you have received from us, and would like a refund, please send us the original transaction information with your request.
Please try to include all the following information:
1. Your name
2. The email address you registered with
3. The date of purchase
4. The Transaction ID
5. The product(s) you bought
As we have invested huge amounts of time and money in making our products as good as possible, we would also be very grateful if you could also provide us with some feedback on why the product didn’t meet your expectations, and how you think we could improve it.