Product-related questions

Any question to do with the products themselves

Why do we charge money for the eBooks?
We sometimes get asked "Why don't you put everything up for free on the website?"  There are many reasons why, and even though we do charg...
Sun, 9 Aug, 2015 at 7:27 AM
What exactly do the product packs contain?
All our packs contain eBooks in Adobe PDF format and audio files in the universal MP3 format.    Almost all computers and smartphones can now open and r...
Fri, 4 Oct, 2013 at 7:14 PM
What English levels are your materials designed for?
Up to now we have focussed more on Intermediate to Advanced products, as these are more suited to using real English conversations. We have however designed...
Thu, 10 Jul, 2014 at 9:47 PM
How do I download the eBooks?
Most of the audio we produce we give away for free in iTunes (or through our email lists), but we charge something for the eBooks (containing transcriptions...
Thu, 17 Oct, 2013 at 4:30 PM
How do I download and open one of your packs?
First you need to select the product from our shop page, and click "Add to basket" on the individual product information page. Following this you ...
Fri, 4 Oct, 2013 at 9:32 PM
How do I transfer my products to a mobile device?
Unfortunately, with literally thousands of different mobile devices available, we cannot possibly provide technical support for individual devices. Please r...
Sat, 27 Feb, 2016 at 12:01 PM
Can you send me a product by mail or on CD/DVD?
All our products are digital, and for that reason unfortunately we cannot send a physical product to you in the post. Focusing on digital downloads allows u...
Thu, 1 Aug, 2013 at 12:18 PM
Can I suggest a product / podcast for you to make in the future?
We always love to hear your suggestions for products you’d like us to make in the future. If you have a suggestion or idea, please contact us and let us know!
Thu, 1 Aug, 2013 at 12:19 PM
Changing products that you have already bought
Sometimes people decide after a while that they would like to change from the monthly installment plan and download everything right away. If you woul...
Thu, 26 Sep, 2013 at 5:26 PM