All our products, come with a "1 year use" guarantee, with the sole exception of our Monthly Installment Plan products, which are guaranteed for 30 days. 

The reason for this is that the Monthly Installment plan products are already very low cost (and therefore 'low risk') and include the ability to "cancel anytime",  so we feel it's impossible to 'accidentally' stay subscribed for 14 months knowing the materials aren't helping you. For this product the guarantee is reduced to 30 days.

We are 100% confident, that if you use our materials as instructed you will improve faster, sound more natural and generally be a better user of the English language.

For this reason, if after ONE FULL YEAR from the date of your purchase, you don't think that using these materials (as directed in the product instructions) has helped to improve your English, just let us know and we will give you a refund. 

We are so convinced that our materials will help you significantly improve your English, that we are happy to offer this One Year total money back guarantee. (Please note: This refund policy is valid after one year, and is not for immediate refunds on recently downloaded products. For this reason, we ask that before proceeding with your purchase, you download the example e-books and audio to check that the level is suitable for you.)


If after one year you are not satisfied with the product you have received from us, and would like a refund, please send us the original transaction information with your request.

Please try to include all the following information:


1.     Your name

2.     The email address you registered with

3.     The date of purchase

4.     The Transaction ID

5.     The product(s) you bought


As we have invested huge amounts of time and money in making our products as good as possible, we would also be very grateful if you could also provide us with some feedback on why the product didn’t meet your expectations, and how you think we could improve it.