Zapp! English Support

Download and Log-in Problems 4

• I didn't receive my registration email or login information
• Connection problems, slow downloads or corrupt files
• I have used up all my downloads - my downloads have expired
• I can't remember my login details - Username & Password

Getting Started With Podcasts 2

• What's a podcast?
• How can I subscribe to and download podcasts?

Product-related questions 9

• Why do we charge money for the eBooks?
• What exactly do the product packs contain?
• What English levels are your materials designed for?
• How do I download the eBooks?
• How do I download and open one of your packs?

View all 9

Questions about our email lists 3

• I have stopped receiving emails, why?
• How do I unsubscribe from your emails?
• I have changed my email address can you update it?

Payment and billing questions 5

• What payment methods do you accept?
• What will appear on my credit card or bank statement?
• Refunds and Cancellations
• Cancelling and re-starting a monthly installment plan
• How do I cancel my monthly payments?

Partnering with Zapp! English or Ingles.fm 4

• Licensing and product purchases for English teachers and schools
• Link exchange proposals - "Will you link to our website?"
• Competitions & Free Giveaways
• Earn referral fees through our affiliate system