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Solution home Most frequently asked questions!

Payment and billing questions

What payment methods do you accept?
At this time, we only accept PayPal and credit/debit card payments through PayPal in Euros. If you wish to pay in another currency, PayPal will show you th...
Sat, 28 Jun, 2014 at 10:09 AM
What will appear on my credit card or bank statement?
Depending on what banking system you use, one of the following two entries will appear on your statement:   ZAPPENGLISH ZAPPENGLISHINGLESFM
Fri, 4 Oct, 2013 at 9:26 PM
Refunds and Cancellations
All our products, come with a "1 year use" guarantee, with the sole exception of our Monthly Installment Plan products, which are guaranteed for 3...
Mon, 9 Dec, 2013 at 10:29 AM
Cancelling and re-starting a monthly installment plan
We're sorry, but due to restrictions with our payment system, if you cancel your monthly payments before you reach the end, we cannot re-start them agai...
Thu, 26 Sep, 2013 at 4:02 PM
How do I cancel my monthly payments?
The easiest way to cancel your monthly payments is to login to your members page here and choose 'Payments History' then click on the link 'Ca...
Thu, 26 Sep, 2013 at 5:20 PM