Zapp! English Support
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Knowledge base
Most frequently asked questions!
Download and Log-in Problems
4
I didn't receive my registration email or login information
Connection problems, slow downloads or corrupt files
I have used up all my downloads - my downloads have expired
I can't remember my login details - Username & Password
Getting Started With Podcasts
2
What's a podcast?
How can I subscribe to and download podcasts?
Product-related questions
9
Why do we charge money for the eBooks?
What exactly do the product packs contain?
What English levels are your materials designed for?
How do I download the eBooks?
How do I download and open one of your packs?
View all 9
Questions about our email lists
3
I have stopped receiving emails, why?
How do I unsubscribe from your emails?
I have changed my email address can you update it?
Payment and billing questions
5
What payment methods do you accept?
What will appear on my credit card or bank statement?
Refunds and Cancellations
Cancelling and re-starting a monthly installment plan
How do I cancel my monthly payments?
Partnering with Zapp! English or Ingles.fm
4
Licensing and product purchases for English teachers and schools
Link exchange proposals - "Will you link to our website?"
Competitions & Free Giveaways
Earn referral fees through our affiliate system